Terms and Conditions
These terms and conditions outline the rules and regulations for the use of ShamLED's Website
TERMS AND CONDITIONS
Last updated May 28, 2026
AGREEMENT TO OUR LEGAL TERMS
We are Shamled LTD England Shamled Ltd, 124-128 City Road, London, England, EC1V 2NX London London EC1V 2NX .
We operate https://shamled.com (the
You can contact us by email at info@shamled.com Shamled Ltd, 124-128 City Road, London, England, EC1V 2NX London London EC1V 2NX , England
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (Shamled LTD , concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties
The Content and Marks are provided in or through the Services
Your use of our Services
Subject to your compliance with these Legal Terms, including the
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access,
solely for your
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced,
aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited
for any commercial purpose whatsoever, without our express prior written
permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@shamled.com . If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (
You are responsible for what you post or upload: By sending us Submissions
- confirm that you have read and agree with our
' PROHIBITED ACTIVITIES ' and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading; - to the extent permissible by applicable law, waive any and all moral rights to any such Submission
; - warrant that any such Submission
are original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions ; and - warrant and represent that your Submissions
do not constitute confidential information.
You are solely responsible for your Submissions
By using the Services, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in
unauthorised framing of or linking to the Services. - Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (
'gifs' ), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms' ). - Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any
unauthorised script or other software. - Use a buying agent or purchasing agent to make purchases on the Services.
- Make any
unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences . - Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating
endeavour or commercial enterprise. Use the Services to advertise or offer to sell goods and services. Sell or otherwise transfer your profile. Upload or transmit malicious code or spam through the website. Use the website for any unlawful, abusive, or harmful purpose.
5. USER GENERATED CONTRIBUTIONS
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary
licences , rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms. - You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or
unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. - Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing,
libellous , slanderous, or otherwise objectionable (as determined by us). - Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
- Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
6. CONTRIBUTION
You and Services agree that we may access, store, process, and use any information and personal data that you provide
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
7. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the
8. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
9. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://shamled.com/privacy . By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in United Kingdom United Kingdom United Kingdom United Kingdom
10. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
11. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
12. GOVERNING LAW
These Legal Terms are governed by and interpreted following the laws of England and Wales Shamled LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of __________ , which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in England
13. DISPUTE RESOLUTION
The European Commission provides an online dispute resolution platform, which you can access. If you would like to bring this subject to our attention, please contact us.
14. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
15. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY
16. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO $100.00 USD .
17. INDEMNIFICATION
You agree to
defend, indemnify, and hold us harmless, including our subsidiaries,
affiliates, and all of our respective officers, agents, partners, and
employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys’ fees and expenses, made by any third party due to or
arising out of:
18. USER DATA
We will maintain
certain data that you transmit to the Services for the purpose of managing the
performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups
of data, you are solely responsible for all data that you transmit or that
relates to any activity you have undertaken using the Services. You agree
that we shall have no liability to you for any loss or corruption of any such
data, and you hereby waive any right of action against us arising from any such
loss or corruption of such data.
19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
20. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all
21. INTELLECTUAL PROPERTY RIGHTS
22. ONLINE ORDERS, PAYMENTS, DELIVERY, RETURNS, SUBSCRIPTIONS, WARRANTY AND SUPPORT - BUSINESS CUSTOMERS ONLY
22.1 Business Customers Only
22.1.1 ShamPlayer and ShamLED CMS are supplied for business, trade, organisational, professional, commercial, or public-sector use only.
22.1.2 By placing an order, you confirm that you are purchasing on behalf of a business, organisation, trade, profession, public body, charity, or other non-consumer entity, and not as an individual consumer for personal, domestic, or household use.
22.1.3 We do not currently accept consumer orders. If we reasonably believe that an order has been placed by a consumer, or not for business/professional use, we may reject, cancel, or refund the order.
22.1.4 You are responsible for ensuring that the person placing the order has authority to purchase on behalf of the business or organisation.
22.2 Online Orders and Order Acceptance
22.2.1 ShamLED may offer ShamPlayer hardware, ShamLED CMS subscriptions, and related products or services for purchase through the Website or through third-party checkout providers such as Stripe.
22.2.2 By placing an order, you confirm that all information you provide is accurate, complete, and up to date, including your business name where requested, contact name, email address, phone number, billing address, shipping address, and payment details.
22.2.3 Payment confirmation does not automatically mean that your order has been accepted. We may review orders before dispatch or activation. We reserve the right to reject, cancel, or refund an order where we reasonably believe there is an issue with stock availability, product availability, shipping restrictions, regulatory or compliance requirements, pricing errors, suspected fraud, payment risk, or other operational reasons.
22.2.4 If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order using the original payment method where possible.
22.2.5 Products are subject to availability. Some orders may be pre-orders or may require time for hardware to be ordered, assembled, configured, tested, or prepared for dispatch. Any delivery dates or timeframes given are estimates only unless we expressly agree otherwise in writing.
22.3 Payments
22.3.1 Payments are processed securely by Stripe or another payment provider made available at checkout. ShamLED does not store your full card details.
22.3.2 The payment methods available to you may depend on your country, currency, order type, payment provider availability, risk checks, and whether the order includes a subscription.
22.3.3 You must pay all applicable charges shown at checkout, including the product price, subscription fees where applicable, delivery-inclusive regional pricing, and any applicable taxes or charges shown before payment.
22.3.4 We will normally process and dispatch hardware orders only after successful payment confirmation. For payment methods that are delayed, pending, or subject to additional checks, we may wait until the payment is fully confirmed before dispatching any product or activating any service.
22.4 Delivery and Shipping
22.4.1 ShamPlayer prices may be shown as delivery-inclusive prices based on the selected region, such as United Kingdom, Europe, or International.
22.4.2 Estimated delivery times are:
- United Kingdom: 2-4 business days
- Europe: 3-6 business days
- International: 6-10 business days
22.4.3 Delivery times are estimates only and are not guaranteed. Delivery may be affected by stock availability, assembly time, courier delays, customs clearance, public holidays, incorrect customer details, or events outside our reasonable control.
22.4.4 You are responsible for providing a complete and accurate shipping address and a valid phone number for delivery purposes. We are not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated customer information.
22.4.5 For international orders, you are responsible for all customs duties, import VAT, import taxes, customs clearance charges, brokerage fees, local charges, and delays caused by customs or local authorities, unless we expressly agree otherwise in writing.
22.4.6 We may refuse, cancel, or refund international orders where we reasonably believe that shipping, customs, regulatory compliance, sanctions, fraud risk, or local market requirements make the order unsuitable or impractical to fulfil.
22.5 Returns and Cancellations for Business Customers
22.5.1 ShamPlayer and ShamLED CMS are supplied for business, trade, professional, organisational, and commercial use only. Business customers do not have an automatic consumer cooling-off right. However, ShamLED may accept business returns under this section as a goodwill commercial policy, subject to the conditions below.
22.5.2 If you are a business customer and you are not satisfied with your ShamPlayer purchase, you may request a return within 14 days of receiving the product by emailing support@shamled.com.
22.5.3 Your return request must include:
- your order number;
- business name;
- contact name;
- product serial number, where applicable;
- reason for return;
- photos of the product and packaging if requested by us.
22.5.4 You must not send the product back until we have approved the return and issued a return authorisation number. Any product returned without a valid return authorisation number may be refused, delayed, or returned to you at your cost.
22.5.5 We must be notified of your return request within 14 days of the date you receive the product. Once we approve the return and issue a return authorisation number, we must receive the product back within 14 days following that approval, unless we agree otherwise in writing.
22.5.6 We may accept returns outside the time limits stated above at our discretion. Any return accepted outside those time limits may be subject to a restocking fee of up to 20% of the product price, plus any delivery, collection, inspection, payment processing, or administrative costs we reasonably incur.
22.5.7 Products must be returned in their original condition, unused, complete, and in perfect resaleable condition, including all original packaging, outer packaging, power adapter, HDMI cable, accessories, manuals, labels, and any included items.
22.5.8 We may refuse a return or reduce any refund if the product is:
- used beyond what is reasonably necessary to inspect it;
- damaged;
- incomplete;
- missing accessories or packaging;
- modified, opened, tampered with, or repaired without authorisation;
- not in resaleable condition;
- returned without a valid return authorisation number;
- returned after the permitted return period without our prior written agreement.
22.5.9 This return policy does not apply to:
- made-to-order, custom-made, configured, personalised, or special-order products;
- products that have been installed, mounted, or permanently connected;
- products with a security seal, software seal, warranty seal, or tamper seal that has been opened, broken, removed, or damaged;
- digital services, CMS subscriptions, software access, licence fees, or subscription periods that have already started;
- products damaged by misuse, abuse, liquid, incorrect power supply, electrical surge, blocked ventilation, unauthorised modification, or customer negligence.
22.5.10 You are responsible for the cost and risk of returning the product to us. You must package the product safely and clearly display the return authorisation number on or inside the return package.
22.5.11 We strongly recommend using a tracked, insured, and signed-for delivery service. We are not responsible for any returned product that is lost, delayed, damaged, or misdelivered while being returned to us.
22.5.12 If requested, we may arrange collection of the product from you. If we do so, we may deduct the collection cost from any refund due, unless the return is due to a confirmed fault or error by ShamLED.
22.5.13 Once we receive the returned product, we may inspect and test it before approving any refund. If the return is accepted, we will refund the eligible amount using the original payment method where possible.
22.5.14 Original delivery charges, international delivery costs, customs duties, import VAT, clearance fees, local taxes, payment processing fees, and other third-party charges are non-refundable unless the product is confirmed by us to be faulty, damaged on arrival, incorrectly supplied, or unless we are required by law to refund them.
22.5.15 If the product is returned in a condition that does not meet this policy, we may reject the return and return the product to you at your cost, or offer a reduced refund at our discretion.
22.5.16 This section does not affect any rights or remedies available for products that are confirmed by us to be faulty, damaged on arrival, incorrectly supplied, or materially not as described.
22.6 Faulty, Damaged, or Incorrect Products
22.6.1 If your product arrives visibly damaged, you must contact us within 48 hours of delivery at support@shamled.com and provide photos of the product, packaging, shipping label, and any visible damage.
22.6.2 If a product is confirmed by us to be faulty, damaged on arrival, or incorrectly supplied, we may offer a repair, replacement, credit, or refund depending on the circumstances.
22.6.3 You must not continue using a product that appears unsafe, damaged, overheating, electrically faulty, or otherwise defective. You should stop using it immediately and contact us.
22.6.4 If you fail to notify us of visible shipping damage within 48 hours, it may affect our ability to make a courier claim or offer a remedy, unless the issue could not reasonably have been identified within that period.
22.7 ShamPlayer Hardware Warranty
22.7.1 ShamLED provides a 12-month limited hardware warranty for ShamPlayer from the date of delivery, unless a different warranty period is expressly stated in writing.
22.7.2 The warranty covers manufacturing defects and hardware failure arising under normal business use.
22.7.3 The warranty does not cover:
- physical damage;
- liquid damage;
- overheating caused by blocked ventilation or unsuitable installation;
- use with the wrong power supply;
- electrical surge, power instability, or external electrical faults;
- misuse, abuse, negligence, or accidental damage;
- unauthorised repair, opening, modification, or tampering;
- software changes, operating system changes, or unauthorised configuration by the customer;
- damage caused by third-party accessories, cables, screens, mounts, or equipment;
- normal wear and tear;
- damage caused by unsuitable operating environments.
22.7.4 To make a warranty claim, you must contact support@shamled.com with your order details, serial number where applicable, description of the issue, photos or videos where relevant, and any troubleshooting information requested by us.
22.7.5 If the issue is covered by warranty, ShamLED will cover reasonable shipping costs related to the warranty repair or replacement process. If the issue is not covered by warranty, the customer may be responsible for shipping, inspection, repair, replacement, or return costs.
22.7.6 We may repair, replace, credit, or refund the product at our discretion.
22.8 ShamLED CMS Subscription and Free Trial
22.8.1 Some ShamPlayer packages may include a ShamLED CMS subscription. The subscription terms, price, billing period, and free trial period will be shown on the Website and/or Stripe checkout page before purchase.
22.8.2 Where a 30-day free trial is included, the customer pays for the ShamPlayer hardware at the time of order, and the CMS subscription charge begins after the 30-day trial unless the subscription is cancelled before the trial ends.
22.8.3 Subscription billing may be monthly or annual depending on the package selected at checkout.
22.8.4 Unless cancelled before the end of the free trial or before the next renewal date, the subscription will automatically renew and the payment method used at checkout or saved in Stripe may be charged.
22.8.5 Customers may manage or cancel their subscription through the Stripe Customer Portal where available, or by contacting us at support@shamled.com.
22.8.6 If a customer cancels a paid subscription, cancellation will normally take effect at the end of the current billing period. Access to ShamLED CMS may continue until the end of the paid billing period unless we state otherwise or unless the account is suspended for breach, misuse, or non-payment.
22.8.7 If a customer cancels during the free trial, the subscription will not renew into a paid subscription, provided cancellation is completed before the trial ends.
22.9 Subscription Refunds and Failed Payments
22.9.1 Subscription fees are non-refundable once a billing period has started, except where ShamLED agrees otherwise in writing or where ShamLED confirms that a service fault prevented use of the CMS and we are unable to resolve it within a reasonable time.
22.9.2 Stripe may automatically retry failed subscription payments. Customers may receive payment failure notifications from Stripe or ShamLED.
22.9.3 If a subscription payment remains unpaid for more than 7 days after the failed payment date, ShamLED may suspend, restrict, or disable access to ShamLED CMS until payment is made.
22.9.4 Suspension or cancellation of CMS access does not affect ownership of ShamPlayer hardware already purchased and paid for. However, some cloud-based features may not work without an active CMS subscription.
22.10 Support
22.10.1 ShamPlayer Only purchases include 30 days of setup support from the date of delivery.
22.10.2 ShamPlayer + CMS Monthly subscriptions include standard email and WhatsApp support while the subscription is active. We aim to respond within 72 hours during UK business days.
22.10.3 ShamPlayer + CMS Annual subscriptions include priority email and WhatsApp support while the subscription is active. We aim to respond within 48 hours during UK business days.
22.10.4 Support response times are targets only and are not guaranteed service levels unless we separately agree a written service level agreement.
22.10.5 Support covers reasonable setup guidance, account access help, basic troubleshooting, and guidance on ShamLED CMS use. Unless agreed separately in writing, support does not include on-site installation, screen mounting, cabling, network installation, electrical work, custom development, third-party system integration, or content creation.
22.11 Installation and Customer Responsibilities
22.11.1 Unless agreed separately in writing, installation, screen mounting, cabling, network setup, and on-site configuration are not included.
22.11.2 The customer is responsible for ensuring:
- a stable internet connection where online CMS features are required;
- a compatible LED/LCD display or signage system;
- a safe and suitable power supply environment;
- suitable ventilation and operating conditions;
- correct installation and handling;
- lawful use of the product and CMS;
- that they have all rights, licences, and permissions for any content uploaded, displayed, scheduled, or distributed using ShamLED CMS.
22.11.3 Customers must not upload, display, schedule, or distribute content that is illegal, harmful, defamatory, infringing, abusive, discriminatory, misleading, or otherwise unlawful.
22.12 International Orders and Compliance
22.12.1 ShamPlayer is supplied for use in supported countries only. International customers are responsible for checking whether the product can lawfully be imported, installed, connected, and used in their country.
22.12.2 International customers are responsible for local import requirements, customs clearance, taxes, duties, telecom/radio approvals, electrical requirements, business permits, or other local rules that may apply to the product or its use.
22.12.3 ShamLED may refuse, cancel, or refund orders where we reasonably believe regulatory, customs, sanctions, shipping, or local compliance restrictions apply.
22.13 Limitation of Liability for Business Customers
22.13.1 Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
22.13.2 Subject to section 13.1, ShamLED is not liable for indirect, incidental, special, consequential, or business losses, including loss of profit, loss of revenue, loss of business, loss of contracts, loss of data, loss of goodwill, screen downtime, interruption to advertising, interruption to operations, or losses caused by third-party services, internet outages, courier delays, payment provider issues, or customer equipment.
22.13.3 ShamLED is not responsible for failures caused by unstable internet connection, incompatible screens, incorrect installation, unsuitable power supply, unauthorised modifications, third-party accessories, customer content, or misuse of the product or CMS.
22.13.4 Subject to section 13.1, our total liability arising out of or in connection with an order, product, subscription, or service shall not exceed the amount paid by the customer to ShamLED for the specific product or service giving rise to the claim during the 12 months before the claim arose.
22.14 Contact
22.14.1 For orders, returns, refunds, warranty claims, subscription support, and technical support, please contact:
23. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: